how to get what you want, when you want it
It has been 2 weeks since we were in the new house and 2 weeks since Dish Network completed our move by installing a new dish on top of the house and reconnected our existing receiver. In the original install, we ordered 2 receivers to work 4 tv's but only received 1 due to the fact that our other tv's were in storage. The moving guys from Dish Network instructed me to buy a receiver and have them install it. Otay but after 2 weeks of research and countless hours on hold with customer service, I finally had enough of the run around.
Chick says, "I'm sorry Mrs. Semones but the only way for you to get another receiver, you have to pay $99.99 for the receiver and $49 an hour for labor to install it and if you don't have the proper switch, you'll have to pay to replace that also and all together it would be over $300."
"Do fucking what? Thank you for your time but I'd like to speak to your supervisor please. Now. Thank you." I reply.
"This is Sandra, floor manager, our representative was not able to help you and the reason is because you have to buy additional equipment unless you want to wait a year, then we will provide equipment, installation and service package for only $5 extra each month," said Supervisor #1.
"Okay, thank you for your time but I'd like to speak to your supervisor please. Now. Thank you." I replied.
*on hold for 17 minutes*
"This is Stewart, Account Supervisor --," is all he was able to say.
"Yeah well this is Mrs. Semones and if I don't get another receiver, installation, service package and any additional equipment for only $5 extra each month, I'm going to rip your fucking head off," I said in a dark tone and strong voice. You have 5 minutes to do it."
"Please hold," said Stewart."
"Hi Mrs. Semones, I'm Michael in the Accounts Executive Office and you have been transferred to me. I have been told about your situation and I'm looking for the next available installation date. *short pause* This Friday at 2 o'clock pm sound ok?" Finally I was getting somewhere!
"Yes, great!" I was obviously pleased.
"Okay, all set then and all that you will be billed is $5 extra each month on your service bill," said Michael.
"Wonderful, thank you."
~~very please Dish Network customer *laugh*